Contact
We pick up.
Even at 8:47 PM.
A senior engineer answers in under 90 seconds — no phone tree, no triage form, no “next business day.” Your first call is free.
Reach the on-call engineer
Pick a channel. We answer all three.
Hours
Nights, weekends, holidays.
We start when most shops close. 5 PM Pacific through morning, plus full weekend coverage. After-hours is the entire job.
Response
Live answer in < 90 seconds.
Remote diagnosis starts on the call. If on-site is needed, an engineer is rolling the same night — not the next business day.
Service area
Pacific Northwest.
Before you call
Have these ready and we'll move twice as fast.
What broke, in one sentence
Even "email is down" is enough — we'll ask the right follow-ups.
When it started
Roughly is fine. Helps us correlate with recent changes or outages.
Who's affected
One person, one team, or the whole office — it changes our first move.
Any error messages
A screenshot or the exact wording saves a round trip.
Not urgent?
Send a note. We reply the same evening.
Vendor quotes, scope questions, or a walkthrough of your environment before something breaks — use the form or email us directly above.
Non-urgent message