01 — Pick up
We pick up the phone, fast.
Live answer, 24/7. Average pickup is under 90 seconds. No phone tree, no ticket form — the engineer who answers is the one who'll fix it.
It's 8:47 PM
How it works
What happens
when you call.
02 — Diagnose
Most issues get fixed on the call.
Frozen servers, locked accounts, broken email — most things get solved over a secure remote session while we're still on the line.
03 — On-site
If it needs to be done in person, we come tonight.
Hardware swap, dead drive, dead switch? The same engineer drives out the same night with tools and parts.
04 — Secure
We make sure it doesn't happen again.
Once you're back online: rotate passwords, restore from clean backup, patch what was exposed, and email you a one-page write-up of what changed and why.
Common emergencies
Whatever broke tonight,
we've seen it before.
Server Down
Production server unreachable, services offline, and no one from daytime IT is answering.
Ransomware Alert
Suspicious encryption activity or a ransom note on screen. Every minute counts.
Network Outage
Wi-Fi dead, switches unresponsive, or an entire office floor just went dark.
Email & M365 Lockout
Accounts locked, MFA broken, or Exchange is down right before a critical deadline.
POS System Crash
Registers won't process transactions and the dinner rush just started.
Backup Failure
Nightly backup didn't run, or you need an emergency restore and can't find the snapshots.
VPN Won't Connect
Remote staff locked out of the company network with a client deliverable due tonight.
Workstation Won't Boot
Blue screen, boot loop, or a dead drive on the one machine that runs your critical app.
Trusted across the region
Seattle & Eastside businesses
count on us after hours.
“Our server went down at 9 PM on a Friday. They picked up in under a minute and had us back online before we closed.”
“We had a ransomware scare at 11 PM. They walked us through containment and were on-site within the hour.”
“Our old IT company took days to respond. These folks answered the phone at 7 AM on a Saturday and fixed our POS in twenty minutes.”
Serving the Pacific Northwest
SeattleBellevueKirklandRedmondIssaquahSammamishBothellWoodinvilleRentonKentTacomaEverett
Email
HoursAfter hours. Always.
Stuck right now?
Your first call is free.
Your first call is free. A senior engineer picks up in under 90 seconds.
- Avg pickup
- <90s
- Last call
- just now
- Queue
- 0 waiting
- Coverage
- Tonight · 24h
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Describe what's going on — we'll call or email you back tonight.
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