The 8:47 PM problem
It's a familiar story. Your accounting server hangs up halfway through close. Your warehouse PCs can't print labels. Your VPN drops for the third time tonight. You call your IT provider — and get the voicemail.
That gap, between when the office closes and when the next business day starts, is when most small-business IT goes sideways. Tickets pile up. Auto-replies fire. Nothing moves until someone shows up tomorrow morning.
That's the gap we close. A live engineer picks up the phone, every night, every weekend. Usually inside 90 seconds.
What "after hours" really means
Most of our work happens between 5 PM and 7 AM. A few rules we hold to:
- The senior engineer who picks up is the one who diagnoses and fixes.
- We don't read off a script. We just start solving.
- Remote first, on-site within the same night when it has to be hands-on.
- A short written summary of what we found and what we changed, in your inbox by morning.
Who we're for
Small to mid-sized businesses in the Pacific Northwest who:
- Have one IT person (or zero) and need a backstop.
- Are tired of being a low-priority ticket at a big MSP.
- Run real after-hours operations — warehouses, restaurants, healthcare, professional services.
If any of that sounds like you, give us a call. We'll pick up.