Restaurants run on technology now
A decade ago, a restaurant needed a phone line and a cash register. Today you need: a POS system, online ordering integration, kitchen display screens, guest Wi-Fi, security cameras, scheduling software, and a way to keep all of it running during a Friday dinner rush.
The biggest IT pain points we see in Seattle restaurants
1. POS goes down during peak hours
This is a revenue emergency, not a "submit a ticket" situation. Your POS vendor might answer in 24 hours. We answer in 90 seconds and start troubleshooting immediately.
2. Wi-Fi can't handle the load
A full house of 80 guests all on Instagram, plus 6 staff devices, plus your kitchen tablets, plus your Sonos system. Consumer hardware crumbles. Enterprise access points with proper band steering handle this cleanly.
3. No backup internet
Comcast goes down in Capitol Hill — it happens monthly. If your only internet connection is also your credit card processing link, you're hand-writing receipts. A cellular failover costs $50/month and pays for itself the first time you need it.
4. Security camera footage disappears
Cheap cameras store locally on an SD card that corrupts after 3 months. Cloud-backed cameras with 30-day retention are the minimum for any business that handles cash.
Our restaurant clients
We support kitchens and cafés across Capitol Hill, Ballard, Fremont, and the Eastside. Our after-hours availability lines up perfectly with restaurant schedules — your busiest time is when we're most reachable.